Hello
I have a question about getting column signal from Hitachi SU8230 SEM (running with Windows 7) and Pathfinder (version 1.4.) running with Windows 10.
At some point, our Pathfinder 1.4 didn't get a column signal from SEM, but it still get images when we do elemental mapping.
I checked Automation Configuration & Test and checked "HitachiSU8000_S" (with Serial connection COM Port 3000) and also tried "Hitachi SU9000_X" with a SERVER option. However, both does not work.
We have two internet cable connection and one serial cable connection between Hitachi SEM computer and EDS computer.
I contacted the Thermo Scientific for this problem back in June (Ticket #263891), but haven't gotten back a response.
I also attached 3 screenshots. If you can give me any comments or advise, I appreciate it! Thanks,
Hello!
I work for Thermo Fisher Scientific.
I apologize that your service ticket has not been addressed since June!
Please email me at stephen.seddio@thermofisher.com
I will try to solve the issue, and if I cannot, I will connect you directly to our service team.
-Steve