Probe Software Users Forum

Software => Probe for EPMA => Topic started by: John Donovan on December 05, 2015, 08:35:01 AM

Title: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on December 05, 2015, 08:35:01 AM
Updating Probe for EPMA (and CalcZAF) is drop dead easy...  one simply clicks the Help | Update Probe for EPMA menu and after a few minutes and following a few prompts, you are automatically updated.

Beginning with v. 11.0.1, Probe for EPMA is now installed to the C:\Program Files (x86)\Probe Software\Probe for EPMA and C:\ProgramData\Probe Software\Probe for EPMA folders (as all good apps are supposed to be).

Therefore the upgrade from versions prior to 11.0.1 must be performed manually the first time.  Once that has been completed, one can simply update once again from the Help | Update Probe for EPMA menu as before.

Here are some instructions:

The new installers (CalcZAF.msi and ProbeForEPMA.msi) must be downloaded from one of our ftp servers or our Software Updates page here:

https://www.probesoftware.com/resources/

Please contact Probe Software if you need help with this step. Then run both .msi files in either order, and the new application files will be installed to the Program Files (x86) folder and the default config files to the ProgramData folder.

When CalcZAF.exe or Probewin.exe or whatever new app first runs, it will automatically copy your site specific config and data files over from the old PFE app folder to the new ProgramData\Probe Software\Probe for EPMA folder.
   
    Note: if you have the Probe Software Remote COM server installed (for control of your instrument from Excel, Matlab, LabView, etc), you will also need to uninstall it and re-install using the 11.x Remote.msi file, also available from our Software Updates page.
   
  Warning: you may also need to manually move over to the ProgramData folder any special standard databases or sound files specific to your lab.

  Warning: you will need to copy over the JEOL EIKS files if you are updating an 8230/8530 instrument as described here:

http://smf.probesoftware.com/index.php?topic=40.msg3677#msg3677
   
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: Dan R on March 11, 2016, 08:31:42 AM
John-
   I upgraded to v. 11.x and want to delete the old program location in C:\Probe Software\ ... When I do this on the instrument computer, a Windows Installer trying to load "29f79b31.msi" pops up upon opening the new PFE program -- I have to refuse installation 2-3 times before the main PFE window will open. If I go to the trashcan and  "undo delete" (putting the directory back), this problem goes away. This problem is happening on both our 8200 and 8530F ... Do you know anything about this problem and how to make it go away other than ignoring it?

P.S. I did the same test on my laptop for offline processing and this installation message did not show up.

Thanks,
Dan
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on March 11, 2016, 08:35:44 AM
Quote from: Dan Ruscitto on March 11, 2016, 08:31:42 AM
John-
   I upgraded to v. 11.x and want to delete the old program location in C:\Probe Software\ ... When I do this on the instrument computer, a Windows Installer trying to load "29f79b31.msi" pops up upon opening the new PFE program -- I have to refuse installation 2-3 times before the main PFE window will open. If I go to the trashcan and  "undo delete" (putting the directory back), this problem goes away. This problem is happening on both our 8200 and 8530F ... Do you know anything about this problem and how to make it go away other than ignoring it?

P.S. I did the same test on my laptop for offline processing and this installation message did not show up.

Thanks,
Dan

Hi Dan,
Yes.  If you want to delete the old PFE app folder, you will need the new JEOL driver.

Contact me by email and I'll send it to you.
john
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: Dan R on March 11, 2016, 09:00:27 AM
That would be version 2.0.3? I think that i have that. Let me check to see if its in the right place.

OK -- I just had to put it into System32 -- it was in SysWOW64 before...
-Dan
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on March 11, 2016, 09:26:15 AM
Quote from: Dan Ruscitto on March 11, 2016, 09:00:27 AM
That would be version 2.0.3? I think that i have that. Let me check to see if its in the right place.

OK -- I just had to put it into System32 -- it was in SysWOW64 before...
-Dan

Something doesn't sound right.  For 32 bit OS the driver needs to be in the Windows\System32 folder.  For 64 bit operating systems, it needs to be in the SysWOW64 folder.
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: Dan R on April 05, 2016, 06:07:33 AM
Hi John-
I was able to delete the dll file from the system32 folder without the installer problem popping up during PFE start-up. However, now when I attempt to use the Remote server, I get the same message and it appears that the installer thinks that the Matrix Correction Server needs to be installed... any ideas on how to fix this? The current version of remote I am using is 11.4.5.
-Dan
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on April 05, 2016, 07:52:24 AM
Quote from: Dan Ruscitto on April 05, 2016, 06:07:33 AM
I was able to delete the dll file from the system32 folder without the installer problem popping up during PFE start-up. However, now when I attempt to use the Remote server, I get the same message and it appears that the installer thinks that the Matrix Correction Server needs to be installed... any ideas on how to fix this? The current version of remote I am using is 11.4.5.

Hi Dan,
The JEOL driver should be in the Windows\SysWOW64 folder if the OS is 64 bit.  The latest JEOL driver is 2.1.0. I will send it to you off-line.

Matrix is no longer used by Probe Image and so should be uninstalled.   Remote should have nothing to do with Matrix.

Please call me at Probe Software if you have questions.
john
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: Dan R on April 05, 2016, 01:16:29 PM
John-
When I went to uninstall the matrix server under Control Panel --> Programs and Features, I noticed that old versions of PFE, CalcZAF, and Remote were not uninstalled properly. I removed these old applications and now things appear to be working properly. Thanks for your clarifications.
-Dan
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on April 05, 2016, 01:34:46 PM
Quote from: Dan Ruscitto on April 05, 2016, 01:16:29 PM
John-
When I went to uninstall the matrix server under Control Panel --> Programs and Features, I noticed that old versions of PFE, CalcZAF, and Remote were not uninstalled properly. I removed these old applications and now things appear to be working properly. Thanks for your clarifications.
-Dan

Hi Dan,
Yes.  Unfortunately since the PFE installations folders are now using the proper directory structures as specified by Windows, when upgrading CalcZAF/PFE/Remote from 10.x to 11.x, the old applications need to be manually removed after the upgrade. 

This is only an issue with on-line installations where one wants to preserve the instrument specific configuration files. For off-line installations one can just remove all the old PFE apps and just re-install from scratch because the instrument configuration is preserved in the probe database MDB files now.

Helpful hint: to get all new updated menus, it is suggested that you should manually delete the old menus and any desktop shortcuts before starting the v. 11.x install, so the new installer can create new menus that point to the new app folders.

Sorry about this but this is a one time issue that should not occur again, at least until Microsoft changes their mind again!
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: sckuehn on May 21, 2016, 02:03:09 PM
John,

I'm trying an offline installation on a system with 9.6.3 and a running Quantax Communication server.

I've run both the PFE and CZ installers with the new default locations.

When I attempt to run PFE, I get the following error:
    InitINIHardware - InterfaceType keyword value is no longer supported in ... Probewin.ini

I looked for the ini in the old 9.6.3 software location, and it is no longer present.

When I try running PFE again, it runs an installer f0945.msi

Since all my data files are 9.x, I expect that they won't have the configs in the mdb.

- Steve

Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on May 21, 2016, 04:01:56 PM
Quote from: sckuehn on May 21, 2016, 02:03:09 PM
John,

I'm trying an offline installation on a system with 9.6.3 and a running Quantax Communication server.

I've run both the PFE and CZ installers with the new default locations.

When I attempt to run PFE, I get the following error:
    InitINIHardware - InterfaceType keyword value is no longer supported in ... Probewin.ini

I looked for the ini in the old 9.6.3 software location, and it is no longer present.

When I try running PFE again, it runs an installer f0945.msi

Since all my data files are 9.x, I expect that they won't have the configs in the mdb.

- Steve

Hi Steve,
For reprocessing off-line you don't need your ARL config files, though they can be used of course.  Just set the InterfaceType=0 (for demo mode).

The Probewin.ini file (and the other config files) are now in the ProgramData\Probe Software\Probe for EPMA folder.  It is a hidden folder per Microsoft, so it needs to be unhidden to find the files.
john
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: sckuehn on May 23, 2016, 07:32:10 AM
John,

I set the interface to 0 (demo) and copied the RTIFCCLIENT.DLL (version 2.0.1.271) to the new program folder.

PFE was able to load (still getting the f0945.msi installer, but cancelling gets past it).
PFE also loaded the Bruker interface.

I am getting a different error now:

ERROR in BrukerEDSSpectraWriteSystem : Error number -106 returned from Bruker Quantax interface (Invalid result data) when calling function GetSpectrometerParamsSpectrum
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on May 23, 2016, 07:47:18 AM
Quote from: sckuehn on May 23, 2016, 07:32:10 AM
John,

I set the interface to 0 (demo) and copied the RTIFCCLIENT.DLL (version 2.0.1.271) to the new program folder.

PFE was able to load (still getting the f0945.msi installer, but cancelling gets past it).
PFE also loaded the Bruker interface.

I am getting a different error now:

ERROR in BrukerEDSSpectraWriteSystem : Error number -106 returned from Bruker Quantax interface (Invalid result data) when calling function GetSpectrometerParamsSpectrum

Steve,
Are there any fixed monochrometers in this MDB file from your ARL SEMQ?

If not, then did you install both CalcZAF and PFE msi installers?
john
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: sckuehn on May 23, 2016, 09:30:53 AM

John,

I don't have any fixed monochrometers.

I just tried uninstalling both PFE and CZ, and removing the old 9.x software folder from the computer. This left the configs and Bruker DLL in the new locations. Next, I reinstalled both CZ and PFE. The OS, by the way, is 64-Bit Windows 7.

But I'm still getting the same two errors: (1) the installer that pops up when I try running either application (or when trying to update via the menus) and (2) the Bruker interface error. I have attached an image of the installer message.

- Steve
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: sckuehn on May 23, 2016, 09:47:20 AM

John,

Digging further...  That f0945.msi has a file date of 10/3/2012 and an 8.8.8 version in the dialog box. I checked the installed programs in the Control Panel, and it shows the new PFE and CZ but also an entry for an 8.8.8 version Probe for EPMA Enterprise!  This is strange as the computer was running 9.6.3 before the upgrade, and I really doubt that it has ever had anything older than 9.x installed on it.

So, I told Windows to uninstall the 8.8.8 version, and guess what, it runs the f0945.msi again. I let this finish, and now the installer doesn't pop up anymore when I run PFE.

The Bruker error -106 still persists, though.

- Steve
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on May 23, 2016, 10:57:12 AM
Quote from: sckuehn on May 23, 2016, 09:47:20 AM

John,

Digging further...  That f0945.msi has a file date of 10/3/2012 and an 8.8.8 version in the dialog box. I checked the installed programs in the Control Panel, and it shows the new PFE and CZ but also an entry for an 8.8.8 version Probe for EPMA Enterprise!  This is strange as the computer was running 9.6.3 before the upgrade, and I really doubt that it has ever had anything older than 9.x installed on it.

So, I told Windows to uninstall the 8.8.8 version, and guess what, it runs the f0945.msi again. I let this finish, and now the installer doesn't pop up anymore when I run PFE.

The Bruker error -106 still persists, though.

- Steve

Hi Steve,
You should not be updating your on-line computer to 11.x.   That must remain at 9.64 since you have such an obsolete instrument.

So I'm confused now.  Are you getting the Bruker error with 9.64 or 11.x?
john
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: sckuehn on May 23, 2016, 02:02:41 PM

This is 11.x on the offline computer. I have a dongle so it can run the Bruker software for offline viewing/processing.

Bruker's Quantax/Esprit version is 1.9.4.3467 (9/19/2013). This is the same version that I have on the probe computer. The RTIFCCLIENT.DLL is the same also.
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on May 23, 2016, 03:05:57 PM
Quote from: sckuehn on May 23, 2016, 02:02:41 PM

This is 11.x on the offline computer. I have a dongle so it can run the Bruker software for offline viewing/processing.

Bruker's Quantax/Esprit version is 1.9.4.3467 (9/19/2013). This is the same version that I have on the probe computer. The RTIFCCLIENT.DLL is the same also.

Hi Steve,
Did you install the Esprit Client on this off-line computer?

I've attached the Bruker config document below.
john
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: sckuehn on May 24, 2016, 07:37:57 AM

John,

Yes, Esprit is installed (dongle mode) and is functional on its own for working with previously saved Bruker files.

Here is what I'm doing, step-by-step, as well as the program versions and configs:

1)   Run PFE 11x
2)   In hardware interface dialog box, click no
3)   Open a data file
4)   Status line message shows progress running DataEDSUpdateSampleForEDSElements
5)   Turn on Debug Mode
6)   Double-click a sample in Analyze
7)   Status line message: Opening connection to Bruker Quantax server
8 )   Red Esprit icon appears in system tray
9)   PFE Log entry:
EDS spectrum interface [Bruker Quantax] initializing...
EDS spectrum interface [Bruker Quantax] initializing...
Bruker Quantax Interface Initializing...
Connecting to Bruker Quantax Server: Local server, User: edx, Pass: edx...
Opening connection to Bruker Quantax server (please be patient as this may take 10 to 15 seconds)...
Bruker QuantaxInterface Initialized
10)   QuanTax communication server log entry:
Client connection from 127.0.0.1
1 connected client(s)
Login: User 'edx' logged in successfully
11)   Dialog box: "Do you want to specify a quantification method for defining the qualitative auto ID?"  Click No
12)   PFE Log entry:
Loading EDS spectrum net intensities for St  123 Set   7 Lipari obsidian  - 6 microns...
Sending sample Lipari obsidian  - 6 microns, line 444 to EDS spectrum interface...
Sending sample to EDS spectrum interface...

Spectrum Parameters:
evPerChan   :  4.999
Processing  :  0
RealTime    :  8.945
LiveTime    :  7.985
DeadTime(%) :  10.73225
Preset      :  8
MaxPoint    :  5767

Bruker Quantax Sample Written
ERROR in BrukerEDSSpectraWriteSystem : Error number -106 returned from Bruker Quantax interface (Invalid result data) when calling function GetSpectrometerParamsSpectrum


Software versions:

PFE 11.4.8
Esprit 1.9.4.3467 9/19/2013
Quantax Communication Server 1.9.4.63   1.9.4.3329
RTIFCCLIENT.DLL   2.0.1.271   1/14/2014



Probewin.ini entries:

InterfaceType=0  ; 0=Demo
NumberOfFixedSpecs=0
NumberOfTunableSpecs=4
NumberOfStageMotors=3

EDS_IPAddress="127.0.0.1"
EDS_ServicePort="6476"
EDSSpectraInterfacePresent=1
EDSSpectraInterfaceType=2
EDS_ServerName="Local server"
EDS_LoginName="edx"
EDS_LoginPassword="edx"


I don't know if this matters:   On the production computer with 9.4x, PFE loads Esprit automatically when it connects to hardware. When PFE closes, it also closes Esprit automatically. On the offline computer with 11x, Esprit is loaded later (not connecting to hardware), but when PFE closes, it leaves Esprit running.
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on May 24, 2016, 08:20:31 AM
Hi Steve,
We're getting a bit off topic here.  We really should be discussing this in the Bruker board.

So let's do this:  please send me your standard.mdb and the data mdb file in question as attachments to my donovan probesoftware email, and I will try running it in on my devel system and see if the problem is in your v. 9.6.4 mdb file or your Bruker installation.
john

Edit by John: it's working for me. See below.

Note you need these settings in your probewin.ini file:

EDSSpectraInterfacePresent=1   ; non-zero EDS spectrum interface feature available (Thermo, Bruker, etc)
EDSSpectraInterfaceType=2   ; 0 = demo, 1 = Unused, 2 = Bruker, 3 = Oxford, 4 = Unused, 5 = Thermo NSS, 6 = JEOL OEM EDS
EDSSpectraNetIntensityInterfaceType=2   ; 0 = Demo, 1 = Unused, 2 = Bruker, 3 = Oxford, 4 = Unused, 5 = Thermo NSS, 6 = JEOL

; Use 127.0.0.1 for local loopback test
EDSThinWindowPresent=1      ; non-zero = turn off optical light source when acquiring EDS spectra
EDSInsertRetractPresent=0       ; indicate EDS detector insert/retract hardware
EDSMaxEnergyThroughputPresent=0 ; indicate EDS detector get/set max energy and pulse processing
EDSMCSInputsPresent=0      ; indicates if WDS MCS inputs are available for EDS acquisition

EDS_IPAddress="127.0.0.1"   ; NSS server
EDS_ServicePort=""      ; not used yet
EDS_ServerName="Local Server"   ; used by Bruker only
EDS_LoginName="edx"      ; used by Bruker only
EDS_LoginPassword="edx"      ; used by Bruker only

and you need to be running the 32 bit Esprit, not the 64 bit Esprit.
john

St  123 Set   7 Lipari obsidian  - 6 microns, Results in Oxide Weight Percents

ELEM:     TiO2     FeO     MnO     MgO     CaO    Na2O     K2O    P2O5      Cl    SiO2   Al2O3     H2O       F       O   SUM 
   444    .058   1.540    .078    .009    .774   4.170   5.304    .001    .251  74.178  13.129    .355    .150    .053 100.050
   445    .070   1.497    .083    .015    .734   4.246   5.231   -.015    .229  73.581  12.888    .355    .150    .058  99.122
   446    .084   1.546    .042    .030    .780   4.038   5.205   -.007    .252  72.789  13.149    .355    .150    .053  98.465
   447    .060   1.473    .077    .023    .783   4.338   5.253    .010    .261  74.330  12.915    .355    .150    .051 100.078
   448    .050   1.575    .071    .018    .796   4.094   5.260    .002    .251  72.996  13.008    .355    .150    .053  98.679
   449    .065   1.531    .089    .031    .831   4.364   5.250    .003    .254  73.389  12.834    .355    .150    .052  99.198
   450    .044   1.543    .053    .022    .804   3.944   5.266   -.011    .257  73.517  12.773    .355    .150    .052  98.769
   452    .053   1.479    .049    .016    .754   4.193   5.196    .007    .229  73.196  12.686    .355    .150    .058  98.422
   453    .080   1.436    .034    .018    .730   4.007   5.273    .000    .234  73.512  13.072    .355    .150    .057  98.957

AVER:     .063   1.513    .064    .020    .776   4.155   5.249   -.001    .246  73.499  12.939    .355    .150    .054  99.082
SDEV:     .013    .044    .020    .007    .033    .146    .034    .008    .012    .503    .161    .000    .000    .003    .616
SERR:     .004    .015    .007    .002    .011    .049    .011    .003    .004    .168    .054    .000    .000    .001
%RSD:    21.27    2.94   30.88   34.53    4.22    3.52     .64 -888.65    4.93     .68    1.25     .00     .00    5.07

PUBL:     .074   1.550    .065    .041    .730   4.070   5.110    .011    .350  74.100  13.100    .355    .150    .173  99.891
%VAR:   -15.46   -2.36   -1.69  -50.28    6.32    2.08    2.71 -108.38  -29.57    -.81   -1.23     .00     .00  -68.71
DIFF:    -.011   -.037   -.001   -.021    .046    .085    .139   -.012   -.104   -.601   -.161    .000    .000   -.119
STDS:      114     114      38     114     114     114      99      23       9     113     113     ---     ---     ---
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on June 20, 2016, 10:44:15 AM
Microsoft is always breaking this...  recently I've been getting this error message on some computers but not all (again) when trying to update PFE (or CalcZAF) from the Help | Update dialog.

(https://smf.probesoftware.com/gallery/1_20_06_16_10_23_52.png)

However, the installers (ProbeForEPMA.msi and CalcZAF.msi) both run fine when run again by double clicking them in the ProgramData folder. Usually

C:\ProgramData\Probe Software\Probe for EPMA

for Win 7, Win 8 or Win 10

or

C:\Documents and Settings\All Users\ApplicationData\Probe Software\Probe for EPMA

for Win XP.

The last time this happened I was able to fix this issue by typing:

regsvr32 msi.dll

from the system prompt in admin mode. And interestingly enough, typing the same thing fixes this new issue. It appears that one or more Microsoft updates somehow de-registers the msi.dll Windows installer file. Why?  I have no idea.

So, if you get the error message shown above and re-running the installer irritates you (it sure irritates me!), then try running the above command from a system prompt.

For Win 7, Win 8 and Win 10, type "cmd" from the Start button "Search programs and files" field and when the cmd.exe app shows up in the found list, right click it, then select Run As Administrator, then type "cd \Windows\SysWOW64" then type the "regsvr32 msi.dll" command and you should get the message seen here:

(https://smf.probesoftware.com/gallery/1_20_06_16_10_40_38.png)

For Win XP, run the command prompt from the \Windows\System32 folder.
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: glennpoirier on June 20, 2016, 12:49:02 PM
Thanks for that John, nice to know it wasn't just me breaking things
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on June 20, 2016, 01:38:26 PM
Quote from: glennpoirier on June 20, 2016, 12:49:02 PM
Thanks for that John, nice to know it wasn't just me breaking things

Hi Glenn,
Microsoft breaks more things than anyone!  Seems like I'm always playing "catch up" with them. 

I expect that they will eventually fix this with another update, but who knows when...
john
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: Anette von der Handt on June 21, 2016, 08:39:08 AM
Hi,

indeed, this is a problem that occurs out of the blue after a windows update and is common enough that there are myriads of how-to's and apps on the web (and no sign of Microsoft fixing it). When the de-/re-registering of the installer does not "take" or there are more problems with the registry, there is a nice free Windows repair app at Tweaking.com
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: Probeman on March 04, 2019, 10:32:28 AM
It must be Monday.  :(

Because when I went to update Probe for EPMA, after the new version was downloaded and the installer tried to start, I got this error on my office computer (though the updates/installs were all perfectly fine on the lab computers!):

(https://smf.probesoftware.com/gallery/395_04_03_19_10_26_04.png)

So I remembered from a while ago that this could be fixed by re-registering the Microsoft msi.dll file using an "admin" command prompt as seen here:

(https://smf.probesoftware.com/gallery/395_04_03_19_10_25_36.png)

I gave this "regsvr32 msi.dll" command from both the System32 folder and the SysWOW64 folder, but I suspect that the command only needs to be executed from the SysWOW64 folder.

And after this the PFE installer ran fine.  It's always something with Microsoft Windows...
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: Mike Matthews on March 16, 2019, 12:25:47 PM
Hi John,

I'm trying to update PfE from 12.3.6 on my iMac (macOS Mojave, Parallels v14, Windows 10) and I'm getting a similar installer package error. I tried the regsvr32 commands (in Windows using Parallels) but this failed in both directories with an error:

The module "msi.dll" was loaded but the call to DllRegisterServer failed with error code 0x80040201

I tried unregistering and re-registering msiexec, and stopping and starting msiserver as suggested in the Microsoft help pages but still no joy. Any suggestions?

By the way, I also tried downloading the update from the ftp and this said 12.3.6 was the most up to date version.
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on March 16, 2019, 03:44:35 PM
Quote from: Mike Matthews on March 16, 2019, 12:25:47 PM
By the way, I also tried downloading the update from the ftp and this said 12.3.6 was the most up to date version.

Hi Mike,
Was this from the Probe for EPMA | Update Probe for EPMA menu?

You might have to delete the previous installer (use the button) and try the download again.   Which ftp site was this?
john
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: Mike Matthews on March 17, 2019, 02:41:17 AM
Hi John and Owen,

This was from Probe for EPMA | Update Probe for EPMA menu. I'll try deleting the previous installer.

The first time I tried it I realised I wasn't running cmd as administrator - strangely the cmd shell didn't tell me it hadn't done what I'd asked for, it just didn't do it. I did then run as administrator and got confirmation that the msi had been registered, but got the same install fail.

Mike
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: Mike Matthews on March 17, 2019, 04:43:24 AM
OK, finally managed to sort it  :) - the installer just wasn't downloading properly. When I checked the Probe Software folder the ProbeforEPMA.msi was 0kb so I deleted it and downloaded it again direct from the PfE web - it still took 3 attempts to completely download but I'm pretty sure that's a problem at my end with either windows or the anti-virus software doing some massive updating in the background and turning everything to treacle.
Title: Re: Upgrading Probe for EPMA to v. 11.x
Post by: John Donovan on March 17, 2019, 12:26:20 PM
Quote from: Mike Matthews on March 17, 2019, 04:43:24 AM
OK, finally managed to sort it  :) - the installer just wasn't downloading properly. When I checked the Probe Software folder the ProbeforEPMA.msi was 0kb so I deleted it and downloaded it again direct from the PfE web - it still took 3 attempts to completely download but I'm pretty sure that's a problem at my end with either windows or the anti-virus software doing some massive updating in the background and turning everything to treacle.

Hi Mike,
I (and Karsten Goemann) tested the PFE download just now and didn't see a problem. Probably a network issue. Glad you sorted it out.
john